Refund policy

Refund will be initiated in your account within 5 days.Once an order is confirmed, BMS will not accept return or refund requests. However, we are committed to working with our customers to find a fair solution in the following situations:

Damaged Product:

• Please notify BMS of any damaged product within 5 days from the delivery date via email at bms.fpc@gmail.com.
• Please include in the email: order number, image of the invoice, 1 outer box image, and 2 clear images of the damaged product.
• Only the affected product can be returned and replaced in the case of multiple item shipments.
• We will promptly resend and replace the damaged product(s) and work with you to find a satisfactory solution.
• Expect a response to your email within 24-48 hours, with full assistance provided thereafter.

Missing Product:

• Please notify BMS of any missing products within 5 days from the delivery date via email at bms.fpc@gmail.com.
• Please include in the email: order number, image of the invoice, 1 outer box image, and 2 clear images of the opened box with all items received.
• While we cannot process a refund request, we will promptly resend the missing product.
• Expect a response to your email within 24-48 hours, with full assistance provided thereafter.

Spoiled Product:

• Please notify BMS of any spoiled products within 10 days from the delivery date via email at bms.fpc@gmail.com.
• Please include in the email: order number, date of packaging/date of manufacture, and clear images or video of the spoiled product.
• We cannot accept returns due to natural variances in taste, texture, color, or aroma.
• We will collaborate with you to find a fair solution and replace the product after thorough investigation and diligence.
• Expect a response to your email within 24-48 hours, with full assistance provided thereafter.